How to maximise safety at major public events


How to maximise safety at major public events

The SEA Games is ASEAN’s most celebrated sporting event, with thousands of spectators from across the region attending.

In its 28th year, the games returned to Singapore from 5 – 6 June 2015, which coincided with the island nation’s festivities celebrating 50 years of independence.

Hosting the games was a large-scale logistical exercise. It required impeccable planning to ensure organisers were able to effectively mobilise its workforce – which included 17,000 volunteers – across 30 venues throughout the city, and help 7,000 athletes reach their respective sporting events on time.

While preparing for the event, the organising committee – made up of the Command and Control Group (CCG) and the Spectator Management Group (SMG) – reached out to Esri Singapore in a bid to streamline the planning and operations of the opening and closing ceremonies.

As the games' official smart map partner, Esri Singapore created an operational dashboard to equip the CCG, SMG and 200 national servicemen volunteers in the Singapore Sports Hub with real-time information anywhere and any time.

Esri Singapore also supplemented traditional movement tracking by providing volunteers with mobile devices preinstalled with Collector for ArcGIS – making it easier for on-ground personnel to communicate with the command post and vice versa.

The dashboard then integrated and analysed information from the volunteers and the CCTVs around Singapore Sports Hub, and presented it on an organised map view for better operational awareness.

This approach allowed all concerned stakeholders to make fast, informed decisions, and effectively manage the rapidly changing dynamics of activities happening on the ground, including:

  • The operations and coordination of the opening and closing ceremonies
  • Potential crowd safety risks and on-ground issues
  • Traffic conditions around the Singapore Sports Hub

Traditionally, an event’s command post relies on time-consuming processes to organise and communicate critical aspects of the event across various stakeholders.

With GIS technology, the games' command post and on-ground personnel were provided with greater situational awareness around the opening and closing ceremonies, with the ability to make instant decisions confidently.

Col Michael Ma, deputy chairman of opening and closing ceremonies, said, “We were pleased to have Esri Singapore on board as an official games sponsor.

"As hosts of the 28th SEA Games, we wanted to provide all athletes and spectators with a great experience, and the smart maps developed by Esri Singapore enhanced our effectiveness in making well-informed decisions," Mr Ma said.

“With GIS technology, the committee had the capability to understand and anticipate incidents and respond quickly with effective interventions – deploying the right resources to the right place at the right time."

How to maximise safety at major public events