Technical support

FAQs

How can I deauthorise single use licenses?
  1. Open the start menu and select the “ArcGIS Administrator”.
  2. Once the ArcGIS Administrator dialog box appears, click “Deauthorise”, then click “Yes” to continue.  
  3. Once the Software Authorisation Wizard dialog box appears, select “Deauthorise with Esri now using the Internet” and click “Next”.
  4. Click “Finish” after successful completion.
How do I authorise my newly purchased Desktop licenses?
  1. Open the start menu and select “ArcGIS Administrator”. Then select the desired product folder (i.e. “desktop” or “engine”).
  2. Select a single product.
  3. Click “Authorise now” to start the Software Authorisation Wizard.
  4. Select “I have received an authorisation file from Esri…” and navigate to the provision file you received. If you do not have a provisioning file, select “I have already installed my software and need to authorise it”.
  5. Select “Authorise with Esri now using the Internet” and click “Next”.
  6. Complete the Authorisation information and click “Next”. If you are using a provision file, the details should be pre-filled but you can still edit it when needed.
  7. Complete the Software Authorisation Number form and click “Next”. If you are using a provision file, the details should be pre-filled but you can still edit it when needed.
  8. Complete the Authorise Software Extensions form and click “Next”. Then click “Next” in this next screen if you do not want to evaluate any Extensions.
  9. Click “Finish” to complete the software authorisation process.