Singapore’s Land Transport Authority (LTA) and the Municipal Services Office (MSO) have received a prestigious Special Achievement in GIS (SAG) award at the 2015 Esri User Conference in San Diego.

Selected from among more than 400,000 organisations worldwide, the agencies were presented with their awards yesterday by Jack Dangermond, Founder and President of global mapping giant Esri.

The awards, recognise both the LTA’s and MSO’s innovative use of GIS technology in improving the efficiency of Singapore’s key public services.

In the case of the LTA, the agency developed a data analytics programme called Planning for Land Transport Network (PLANET), which uses GIS technology to help planners understand the geographical aspects of commuter trends and patterns; allowing the fine-tuning of key land-transport policies.

The system allowed planners to map and analyse hotspots of passenger-crowding on public buses during peak hours, behavioural study on commuter travel patterns and public transport accessibility and capacity planning.

The analytics are then used during engagements with  the local community to develop effective policies to improve transport programmes.

Receiving the award on behalf of LTA, Mrs Rosina Howe, Group Director, Innovation and InfoComm Technology said, “We are very honoured to receive this award and see our use of GIS in data analytics receive leading industry recognition.

“GIS tools have revolutionised our capabilities to plan transport routes more efficiently, identify gaps quickly and allow us to work with our bus operators to deploy our resources in a much more efficient manner. These improvements ultimately translate into a better public transport journey experience for our commuters,” Mrs Howe said.

For the MSO, it was their integrated municipal feedback management system, OneService @SG (OSSG), which caught the eyes of the judging panel. The system leveraged on GIS technology to improve municipal services delivery by enhancing coordination amongst public agencies. By making use of GIS technology, the system facilitates seamless case referral between agencies using spatially-defined parameters, such as land ownership.

By linking MSO and its partner agencies, the system allows MSO to have oversight of all municipal feedback cases its partner agencies handle to ensure proper case closure, regardless of where the feedback was first received. 

The system also allows more holistic data analysis to be undertaken by consolidating municipal feedback received by MSO and its partner agencies. This enables better insights to be derived for improved decision-making around municipal services delivery in Singapore.

MSO developed OSSG in partnership with the Infocomm Development Authority of Singapore (IDA).

Esri Singapore CEO Thomas Pramotedham said the SAG award is a global recognition of LTA and the MSO’s commitment to deliver efficient and effective services to the public by using GIS technology. 

“LTA’s use of GIS in their data analytics assisted them to achieve a 60 per cent reduction in persistently-crowded bus services,” Mr Pramotedham said.

“It also helped them achieve a reduction in average waiting time by three to seven minutes despite an annual increase in average daily bus ridership of 100,000.”

“In MSO’s case, OSSG provides a platform for greater collaboration between agencies, enabling them to better oversee coordination and delivery of municipal services to the community.

“Their work exemplifies how government agencies around the world are using GIS to extend the impact of their work in their respective departments, organisations, and citizens at large."

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